Not resolved

I've been trying to reach out to this website. I tried messaging their official facebook, twitter account. Emailed, even called their hotline number. However, to no avail I had zero response from them. In my call, I talked to one person in their CS and told me she will check it for me. A day passed by and still no response. This is the worst customer service I experience being used to online shopping. I would rather buy from third party suppliers than directly purchase with them. I initially thought it would be better if you buy it directly to the company that creates them. To my surprise, it wasn't. This is very unacceptable.

These details they have on their website:

+ 86 755 26977815 (For inquiries)

HQ: 3rd Floor of Jiejing Yangguang Park's Affiliated Building, No.15 Kejibei 2nd Road, Nanshan District, Shenzhen, China

Forget that, it's useless knowing this info.

Now my items will be delivered to the wrong address and I won't get what I paid for. I'm super frustrated and angry!!!!!

Product or Service Mentioned: Smok Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: No response, Liar.

  • Smok vape
Company wrote 0 private or public responses to the review from Nov 08, 2016.
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I brought a smoke stick p25 from my local e liquid shop, I have had it 28 days and it no longer charges up, can you help?


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Waltham Abbey, England, United Kingdom #1341759

my smok alien has a black screen and it's not in stealth mode ?been trying to contact them with no response ☹️this is a joke this needs to be sorted out and reported to trading standards as i've seen so many people in the same position as me....this is a must and it's our legal right to have items repaired or replaced ?

Round Lake, Illinois, United States #1256414

I have had the same issue. 2 weeks and no updates.

I think I am going to be getting ripped off.

I don't think I will get my items at all. I will never order from them ever again.

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