Product: Smok Customer Care Clear all filters (0 of 30 reviews match)
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Smok I priv voice command doesn’t work

My brand new smok I priv doesn’t work with my voice for the voice command only for my sisters voice will it work
Product
Smok Customer Care
#1393218
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Smok - Lights blinking

Just bought this device. Charged it for 2hrs. Light blinks 4 times. Tried the seperate coil pod pak. Same thing.
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Smok Customer Care
#1385754
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Smok vape blew up in my hand

I had a vape its a smoke it blew up in my hand when i went to go get a drag off of it I have been trying to contact the smog company and the lawyers for smok and been trying to get the phone number and the manager and I'm having no luck can someone call me back at 208-358-5933
1.0
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Price Affordability
Product
Smok Customer Care
#1379232
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Impossible to speak to anyone from Smok

I’ve tried contacting Smok and can not reach anyone from the company
Product
Smok Customer Care
#1372908
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Smok - Can the (704) 696-8900 number help with account coupon issues?

Can the staff at (704) 696-8900 help with such things as account coupon issues? It is VERY difficult to get customer service from SMOK due to the time difference. It would be great if SMOK had a US customer service team that could help the thousands of customer who need help in the US. If you email SMOK it takes a week for them to reply to you! {{Redacted}}
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Smok Customer Care
#1368083
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UNACCEPTABLE! Because of my disability and decrease in sight, I need to purchase (ONE) SMOK PRIV V8 and then (ONE) SMOK I-Priv. I now have to wait ANOTHER DAY because the customer service department takes days to respond. This is a TERRIBLE way to run a business,...
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1.0
Product
Smok Customer Care
I liked
  • How it worked initially
  • Vape til it leaked
I didn't like
  • Failed unit
  • Smoks customer service
  • No actual customer support
#1367102
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Smok - Not one damn person answered

Nobody answered when I called so therefore I received no help. My e cig stopped working vape shop won’t take it back and smok didn’t help at all!!!
1.0
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Product
Smok Customer Care
#1365123
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I have a Smok Mag and this device, never dropped, flatlined on me twice. The first time it just wouldn't fire up. The wats would show a pull, but the coil wouldn't fire up. The device couldn't tell, though. This was after only having it for a month or so. Then...
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1.0
Product
Smok Customer Care
#1364200
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i had bought a g150 that stopped working on the last week of the 5 month of my owning it. i contacted customer service shipped in my faulty product with proof of purchase because they stated it would be covered under warranty. several weeks later i had to call back...
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Smok Customer Care
#1357732
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MOD *** OUT AFTER A MONTH, SUBMITTED A CLAIM AND NOW I CAN'T GET A RESPONSE FROM ANYONE. 11 DAYS SINCE THEY LAST RESPONDED TO ASK FOR PICTURES AND PROMISING A COUPON FOR A REPLACEMENT VAPE. NOW I'VE DESTROYED THE MOD - AT THEIR DIRECTION - AND HAVE OVER $100 WORTH OF...
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1.0
Product
Smok Customer Care
I didn't like
  • Quality of the product
  • No actual customer support
  • Failed unit
#1337462
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