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Top Question
#66412

I don’t know the passcode to my smok mag p3 how can I reset it.

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Answer:
by #2001614

According to the comments posted at reddit.com, if you do not have a passcode for your Smok MAg P3, keep entering the passcode until it asks you the second set of questions. Incorrect password 3 times should bring up what is your lucky 4 numbers and if you don't remember what you put for that then it is the last 4 of your phone number.
To get more information about how to reset the passcode, please contact the SMOK customer care team:
  • via the company's social networks.

Support is provided 9:00AM - 9:00PM.

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Question:
#52413

Is the rubber plug on the rpm coil made of latex? (comes with X Pozz device).

Usually the vapes i get have a black or red rubber plug but when i saw there was a white rubber plug on a coil i’m not familiar with i’m suspicious it’s latex.

I got the X Pozz device which came with a rpm mesh .4 coil and a rpm triple coil .6 both with a white plug.

My boyfriend has a severe latex allergy so we need to know. Thank you.

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Answer:
by #1932960


Unfortunately there isn't aby information about latex in rubber plug. If you have concerns, contact SMOK customer service via email support@smoktech.com.

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Question:
#51842

My vape has stopped working, how to I get it replaced ??My smok has stopped working after 2 months approximately

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Answer:
by #1930108

According to SMOK warranty policy the company has an after-sale system. Go via the link smoktech.com/after-sales/channel. Click the button of “Click here to get help by SMOK”.

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Question:
#44250

Can you replace a T priv 3 smok.

Hello my T priv 3 smok just recently got stolen is there any way you can send another one out

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Answer:
by #1890014


According to SMOK FAQS the company provides after-sale support. You should contact SMOK customer service via email support@smoktech.com and discuss the replacement issue.

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Question:
#22207

How do I fill my smokjoy sv system?I don’t know how to fill it and I don’t want to ruin my vape

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Answer:
by #1754977

In order to get more information about your vape it is better to consult Smok customer service by phone at +1 70* ******* (US) Service Time: 9:00 AM~9:00 PM or by email at support@smoktech.com (After Sales)

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Question:
#21135

Will you replace one of your tf tanks that is leaking or give me money back?I recently ordered from Eightvape your Smok TF sub-ohm tank. Opened it no cracks but when I filled it it leaked all the juice out the air flow opening.

I’m very upset. I would like you to either replace this tank with one that won’t leak or give me money back. I feel you should do something as this makes your products look very bad.

I look forward to hearing from you. Thank you

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Answer:
by Shopping Expert #1739757

Regarding any replacements it is better to contact Smok customer service by phone at +1 704 6968900 (US) Service Time: 9:00 AM~9:00 PM

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Question:
#20442

Why out of the blue.y novo won't charge only a month old.

Not new to vaping not a rookie love the novo but it won't charge help

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Answer:
by #1725800

If you meet with any technical problems, please, contact Smok customer service by phone at 1-70*-******* (US) Service Time: 9:00 AM~9:00 PM or by email at support@smoktech.com

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Question:
by Jay P Mcs #178412

Are any of the coils that are compatible with the Nord 5 for Nic salts? Maybe the 1.4 coil spacificly

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Question:
by Amanda B Koi #147870

Why is my vape leaking vape juice from the airholes even when I close them off?I read the instruction manual twice followed exact directions and my vape is leaking juice a lot from the airholes rather they are open or closed. You can contact me anytime at 217415**** or leave a message at 618601**** or email ambolino82@***.com thanks

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Question:
by Taylor J Uiz #98606

How can I get a refund or get this to work?Smok acro keeps saying low ohms and won't work. Both cartridges and battery are not working brand new out of the packaging.

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