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Summary of Smok Customer Service Calls

478 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
01:44 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Smok to Ask about:

Product/ Service quality:

  • “Broken 2 month old mod”
  • “My new device is already broke”
  • “Broken Rolo 2 weeks after purchase”

Return/ Replace:

  • “Replacement parts mag 225”
  • “Return for repairs under warranty”
  • “Replacement”

Payments and Charges:

  • “Vape won't charge”
  • “Unknown charge”
  • “Cause my vape keep sand no coil as plug to the charger without a battery”

Shipping and Delivery:

  • “About my delivery”
  • “Need tracking number”
  • “My order has not been shipped after one week”

Staff:

  • “Customer service”

Cancellation:

  • “Im trying to cancel my order”

Other:

  • “Temperature is too high”
  • “I need to get new screws from my tpriv smok mod”
  • “Malfunctioning rolo badge”

About Smok

Top 5 Smok Services

Customer Care

Top 5 Likes about Smok

Appearance of procolor kit until it failed, Selection, Second g320 i purchased thought id get a quick replacement, Like the al85 baby alien so far no problems, G320 until it failed

Top 5 Dislikes about Smok

Smoks customer service, No response, Quality of the product, No contact, Failed unit

Summary

Being one of the labels by ShenZhen IVPS Technology Co Ltd, a global manufacturing and exporting e-cig firm, Smok is a brand of ecigarettes. SMOK as a label was launched in 2010. SMOK is available in different colors including red, green, black, gold, and blue among others. Knight, KOOPOR, Guardian Sub Pipe, and Nano One are the smoking sets by Shenghen’s IVPS. ShenZhen IVPS Technology Co Limited has more than 100 different patents and certificates for its products. The manufacturer and trader of ecigarettes offers products that are compliant with EC industry standards.

Smok reviews and complaints

Smok is ranked 26 out of 136 in Cigarettes and Tobacco category

Area Served

USA

Payment Methods

PayPal

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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