Smok Contact Information

  • (704) 696-8900
  • +867 558 634 7180
  • +867 552 755 4714

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Currently you can call only US numbers.

Headquarters Address:

Smok
130 Oak Park Dr. Suite A 13F Block B3, Building unit 9, Zone 2, Shenzhen Bay Tech-Eco Park, Nanshan District, Shenzhen, China
Mooresville, North Carolina 28115
United States

Other Info:

order@smoktech.com (Official Store)
marketing@smoktech.com (Promotion)
manager@smoktech.com (Wholesale)

Social Networks:

Summary of Smok Customer Service Calls

933 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:56 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Smok to Ask about:

Product/ Service:

  • “The connection point for my atomizer is twisting so I cannot remove my atomizer and my screen is broken”
  • “My smok novo broke and I want a new one”
  • “Broke charging port”

Request for Information:

  • “How to get stain off of rolo badge”
  • “Question about my prince stick”
  • “Looking for parts for M17”

Return/ Replace:

  • “My replacement was supposed to be sent months ago I've heard no word”
  • “Replacement in mail”
  • “Heaven sold a koopor mini that doesn't work and won't replace it”

Payments and Charges:

  • “My novo will not charge”
  • “I bought two Prince sticks they won't charge”
  • “Novos won’t hold a charge”

Shipping and Delivery:

  • “Delivery”
  • “Have not received my mod”
  • “Purchased the Tpriv smok, how long before being delivered?”

Staff:

  • “Tech support”
  • “Customer service”
  • “Trouble shoot”

Website/ Application:

  • “Can't register my device without the app, also it's faulty”
  • “Can not download app to process warranty”

Refund:

  • “Refund or exchange”

Activation/ Cancellation:

  • “Im trying to cancel my order”

Other:

  • “My mod is has a Malfunction and it is still under warranty I was wondering what do I do to receive a new man it’s been only 20 days and there is all kinds of problems with it”
  • “Your product is trash and ruined a $400 coat”
  • “Defected vape”

Smok Rating Stats

2.1 out of 5 stars
based on 142 reviews
See all 237 reviews reviews

Rating stats

  1. 56 reviews
  2. 37 reviews
  3. 31 reviews
  4. 13 reviews
  5. 5 reviews

Rating trend

About Smok

Top 5 Smok Services

Customer Care

Top 5 Likes about Smok

Vape til it leaked, Appearance of procolor kit until it failed, X-priv mod, How it worked initially, Color dispay

Top 5 Dislikes about Smok

Failed unit, Smoks customer service, Quality of the product, No response, No contact

Summary

Being one of the labels by ShenZhen IVPS Technology Co Ltd, a global manufacturing and exporting e-cig firm, Smok is a brand of ecigarettes. SMOK as a label was launched in 2010. SMOK is available in different colors including red, green, black, gold, and blue among others. Knight, KOOPOR, Guardian Sub Pipe, and Nano One are the smoking sets by Shenghen’s IVPS. ShenZhen IVPS Technology Co Limited has more than 100 different patents and certificates for its products. The manufacturer and trader of ecigarettes offers products that are compliant with EC industry standards.

Smok reviews and complaints

Smok is ranked 32 out of 242 in Cigarettes and Tobacco category

Area Served

USA, Asia

Payment Methods

PayPalVISA

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Smok Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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