Smok Contact Information

  • (704) 696-8900
  • +867 558 634 7180
  • +867 552 755 4714

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Headquarters Address:

Smok
130 Oak Park Dr. Suite A 13F Block B3, Building unit 9, Zone 2, Shenzhen Bay Tech-Eco Park, Nanshan District, Shenzhen, China
Mooresville, North Carolina 28115
United States

Other Info:

order@smoktech.com (Official Store)
marketing@smoktech.com (Promotion)
manager@smoktech.com (Wholesale)

Social Networks:

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Summary of Smok Customer Service Calls

868 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:59 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Smok to Ask about:

Product/ Service:

  • “Vape broken”
  • “My device is already broken”
  • “Leaking juice”

Request for Information:

  • “How to get stain off of rolo badge”
  • “Question about my prince stick”
  • “Looking for parts for M17”

Return/ Replace:

  • “Replacement in mail”
  • “Replacement parts mag 225”
  • “Heaven sold a koopor mini that doesn't work and won't replace it”

Payments and Charges:

  • “Novos won’t hold a charge”
  • “My vape will not charge and I haven’t even had it a year.. I would like to see if I could do a warranty ..”
  • “Coupon didnt apply”

Shipping and Delivery:

  • “Delivery”
  • “Have not received my mod”
  • “Purchased the Tpriv smok, how long before being delivered?”

Staff:

  • “Tech support”
  • “Customer service”
  • “Trouble shoot”

Website/ Application:

  • “Can't register my device without the app, also it's faulty”
  • “Can not download app to process warranty”

Refund:

  • “Refund or exchange”

Activation/ Cancellation:

  • “Im trying to cancel my order”

Other:

  • “My vape won’t turn on even with new battery”
  • “Lights blinking”
  • “My unit doesnt work”

Smok Rating Stats

2.1 out of 5 stars
based on 132 reviews
See all 212 reviews reviews

Rating stats

  1. 51 reviews
  2. 33 reviews
  3. 30 reviews
  4. 13 reviews
  5. 5 reviews

About Smok

Top 5 Smok Services

Customer Care

Top 5 Likes about Smok

Vape til it leaked, Appearance of procolor kit until it failed, X-priv mod, How it worked initially, Selection

Top 5 Dislikes about Smok

Failed unit, Smoks customer service, Quality of the product, No response, No contact

Summary

Being one of the labels by ShenZhen IVPS Technology Co Ltd, a global manufacturing and exporting e-cig firm, Smok is a brand of ecigarettes. SMOK as a label was launched in 2010. SMOK is available in different colors including red, green, black, gold, and blue among others. Knight, KOOPOR, Guardian Sub Pipe, and Nano One are the smoking sets by Shenghen’s IVPS. ShenZhen IVPS Technology Co Limited has more than 100 different patents and certificates for its products. The manufacturer and trader of ecigarettes offers products that are compliant with EC industry standards.

Smok reviews and complaints

Smok is ranked 31 out of 184 in Cigarettes and Tobacco category

Area Served

USA, Asia

Payment Methods

PayPalVISA

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Smok Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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