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Summary of Smok Customer Service Calls

664 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:04 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Smok to Ask about:

Product/ Service:

  • “To order a vape over the phone”
  • “Broken device”
  • “Broken screen”

Request for Information:

  • “Question about voltage”
  • “Question about coils”
  • “Question about my vape”

Return/ Replace:

  • “Replacement parts mag 225”
  • “Heaven sold a koopor mini that doesn't work and won't replace it”
  • “Replacement”

Payments and Charges:

  • “Vape won't charge & won't heat up”
  • “Vape won't charge”
  • “Unknown charge”

Shipping and Delivery:

  • “Purchased the Tpriv smok, how long before being delivered?”
  • “About my delivery”
  • “Need tracking number”

Staff:

  • “Customer service”

Account:

  • “I have contacted customer support via email but emails are very few and far between,I just want my order sent to me without hassle it's all paid for the account was credited with coupons,the order number is 053046A382A8”

Activation/ Cancellation:

  • “Im trying to cancel my order”

Other:

  • “I smok Vapor doesn't work”
  • “Can't register my device without the app, also it's faulty”
  • “My I priv will just randomly go from 100% to 0%”

About Smok

Top 5 Smok Services

Customer Care

Top 5 Likes about Smok

Appearance of procolor kit until it failed, X-priv mod, Vape til it leaked, Selection, Second g320 i purchased thought id get a quick replacement

Top 5 Dislikes about Smok

Smoks customer service, No response, Failed unit, Quality of the product, No contact

Summary

Being one of the labels by ShenZhen IVPS Technology Co Ltd, a global manufacturing and exporting e-cig firm, Smok is a brand of ecigarettes. SMOK as a label was launched in 2010. SMOK is available in different colors including red, green, black, gold, and blue among others. Knight, KOOPOR, Guardian Sub Pipe, and Nano One are the smoking sets by Shenghen’s IVPS. ShenZhen IVPS Technology Co Limited has more than 100 different patents and certificates for its products. The manufacturer and trader of ecigarettes offers products that are compliant with EC industry standards.

Smok reviews and complaints

Smok is ranked 24 out of 162 in Cigarettes and Tobacco category

Area Served

USA, Asia

Payment Methods

PayPalVISA

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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