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Brought a smok tfv8 tank,opened and found out that theres one missing coil...only have a rba and the octuple coil....the quad coil has gone missing.Is it the manufacturing prob or what...even the box printed the wrong side....but i can comfirm that it is 100% real not...
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2.8
I didn't like
  • Missing a coil in the bix
#969859
Reply to reviews
I've been trying to reach out to this website. I tried messaging their official facebook, twitter account. Emailed support@smoktech.com, even called their hotline number. However, to no avail I had zero response from them. In my call, I talked to one person in their CS...
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Anonymous
Ashley

I have an alien 220, screen - dead, contacted Smok, August 3rd they received it, they are telling me that I will receive it by the end of September, knowing that their product...

Anonymous
lee

my smok alien has a black screen and it's not in stealth mode ?been trying to contact them with no response ☹️this is a joke this needs to be sorted out and reported to tradin...

I didn't like
  • Liar
  • No response
#951627
Reply to reviews

Smok - Contacted customer service with no help

Smok
#1070068
2.0
Details
Have a smok alien 220. Screen went black. Contacted support 3 times with no answer. 2 emails to support 1 to manager . Won't support smok anymore
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Smok - Worst customer service.

Smok
#1054773
1.3
Details
They have the worst email response ever. It takes weeks to get a response, if they send one at all. They clearly don't even read the whole email, then you have to wait 3 more weeks to hear back when you try to clarify. Aaarrrggh!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Smok - No answer 2 weeks after complaint made

Smok
#1039855
I made a complaint 2 weeks ago regarding my broken smok. They have not responded even after sending an additional 2 emails. Poor Customer service.
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Smok Vape Kit Review

Smok
#1028009
1.0
Details
Bought a smok gx350 and it keeps going up to 350 watts by itself and switching off
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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