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I purchased a Smok Alien 220w and within 2 weeks, the paint was chipping off in chunks. The paint is so garbage that it literally chips with the swipe of a thumb. I first contacted Mad Vapes, who told me that they cannot do anything about it since it is not a technical...
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1.0
I didn't like
  • Smoks customer service
#1088358
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I spent a decent amount of money on one of their kits and it was great when it worked, but after it stopped (within the warranty period), I couldn't get a reply/response from 3 emails to 'support', 1 email to their warranty center, 1 email to their "manager", 2 website...
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2.3
#1085317
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I bought a green alien and it lasted a week.Sent the whole thing in to be replaced and after 2 months i got a crappy blue tank only.
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#1071925
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Smok - Replacement glass

Smok
#1125938
Tried 4 different replacement glasses on the tfv12 and they were all too small... juice always leaked.
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No Response Don't Buy Smok Products!!!

Smok
#1122544
1.0
Details
I bought a Smok TV4F Tank and immediately started leaking. Tried replacing seals etc. Emailed customer service 3 times and not one response!!!! Smok sucks and I'm pissed off.
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Advertised vs Delivered
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Smok - No answer

Smok
#1119847
3.3
Details
Smok alien died. Used properly, verified at Wild Bill's smoke shop, unit malfunction, will not come on. Need to ship back to manufacture for repairs or replacement. Have receipt and warranty card. Any help, to help me resolve this issue is appreciated. Thank you!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Smok - Replacement

Smok
#1113476
I sent my defective unit in august and have yet been reached obtain my replacement or even a date that i will be. This seems like it could carry on till the end of the year.
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Smok is weak!!!!! I bought the smok alien 220 watt with a tfv8 tank. 2 months in I notice its getting hot a lot (normal use) where the tank meets the mod. Next thing you know the thread connector comes out of the mod practically glued to the tank (still havent...
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1.1
#1058184
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They have the worst email response ever. It takes weeks to get a response, if they send one at all. They clearly don't even read the whole email, then you have to wait 3 more weeks to hear back when you try to clarify. Aaarrrggh!!!!
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1.3
#1054773
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Arrived at the london vape jam 3 today. Headed straight for the smok vendor. I have spent an aboslute fortune on smok products. And the welcome and service i received from the smok reps was absolutely descusting. I will never use a smok product ever again. Video of me...
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Anonymous
Anonymous

What was so horrible that you will destroy your stuff ? What did or didn't the reps do that makes you think the service was "descusting" ? Seriously - are you one of those Vap...

#1031774
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Roughly two weeks ago I purchased an alien mod from my local vape shop. I immediately had an issue with it. I took my smok tank in and had it rebuilt and it actually function for about 3 days. It started doing the same thing that it was doing to begin with, giving a...
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1.0
#1028204
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I bought a box of coils from my local vape store and the coils have a ring around them keeping them from screwing in to my tfv8 my vapestore said I had to send them back to smok. Is there something smok can do? If not I will never spend money on smok products and won't...
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1.8
#1026940
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I've had nothing but misfortune with Smok, period. First of all, the products aren't great or anything to boast about. Don't get me wrong, when you first get a product, it works fine and you're super excited about it. I give it 30 days (at most) for it to be completely...
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1.3
#1007978
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I bought this overpriced tank thinking it would be worth it but all the juice leaks out and they have numerous recalls on their coils. Do not buy Smok's products, they don't even work half the time. I contacted customer service and they refuse to give me a refund so...
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1.4
I didn't like
  • Customer service didnt seem concerned at all
#971206
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