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Arrived at the london vape jam 3 today. Headed straight for the smok vendor. I have spent an aboslute fortune on smok products. And the welcome and service i received from the smok reps was absolutely descusting. I will never use a smok product ever again. Video of me...
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Anonymous
Anonymous

What was so horrible that you will destroy your stuff ? What did or didn't the reps do that makes you think the service was "descusting" ? Seriously - are you one of those Vap...

#1031774
Reply to reviews
Roughly two weeks ago I purchased an alien mod from my local vape shop. I immediately had an issue with it. I took my smok tank in and had it rebuilt and it actually function for about 3 days. It started doing the same thing that it was doing to begin with, giving a...
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1.0
#1028204
Reply to reviews
I bought a box of coils from my local vape store and the coils have a ring around them keeping them from screwing in to my tfv8 my vapestore said I had to send them back to smok. Is there something smok can do? If not I will never spend money on smok products and won't...
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1.8
#1026940
Reply to reviews
I've had nothing but misfortune with Smok, period. First of all, the products aren't great or anything to boast about. Don't get me wrong, when you first get a product, it works fine and you're super excited about it. I give it 30 days (at most) for it to be completely...
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1.3
#1007978
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I bought this overpriced tank thinking it would be worth it but all the juice leaks out and they have numerous recalls on their coils. Do not buy Smok's products, they don't even work half the time. I contacted customer service and they refuse to give me a refund so...
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1.4
I didn't like
  • Customer service didnt seem concerned at all
#971206
Reply to reviews

Brought a smok tfv8 tank,opened and found out that theres one missing coil...only have a rba and the octuple coil....the quad coil has gone missing.Is it the manufacturing prob or what...even the box printed the wrong side....but i can comfirm that it is 100% real not...
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2.8
I didn't like
  • Missing a coil in the bix
#969859
Reply to reviews
I've been trying to reach out to this website. I tried messaging their official facebook, twitter account. Emailed support@smoktech.com, even called their hotline number. However, to no avail I had zero response from them. In my call, I talked to one person in their CS...
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Anonymous
Ashley

I have an alien 220, screen - dead, contacted Smok, August 3rd they received it, they are telling me that I will receive it by the end of September, knowing that their product...

Anonymous
lee

my smok alien has a black screen and it's not in stealth mode ?been trying to contact them with no response ☹️this is a joke this needs to be sorted out and reported to tradin...

I didn't like
  • No response
  • Liar
#951627
Reply to reviews

Smok - Replacement

Smok
#1113476
I sent my defective unit in august and have yet been reached obtain my replacement or even a date that i will be. This seems like it could carry on till the end of the year.
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Every Smok Mod i buy fails after warranty of 3 months

Smok
#1112008
Every Smok Mod i buy fails after warranty of 3 months is up usually to 510 thread short or oil in the electronics even when using the Smok tanks, save your money, Smok sucks with their Mods
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Smok - Don't buy this

Smok
#1106524
1.0
Details
I bought a smok alien and it stopped working I only had it 4 weeks spent 100$ and they said it was under warranty I had to send it in they said it would take 6 weeks to get the other one sent out its been 4 months I call them once a week and get the same thing said we have reviewed it and you should get it in 2 weeks
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2 different smok units - both failed

Smok
#1084036
1.0
Details
Osub 40 failed in 30 days and osub 80 failed in 14 days. Both due to bad electrical design. Switched merchant and manufacturer. Both working fine. Smok customer service is an oxymoron.
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Smok - Rubish

Smok
#1075848
1.0
Details
Myself and my son bought smok alien in march both were broke by april just went dead lost reciepts so shop wouldnt change them 140 pound down tte drain absolute rubbish
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Smok - I was just given the run around on who to call and send back

Smok
#1074646
They told me i had to go through all kindz of stuff that could taks a while shipping t bem bCk
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Smok - Ripped off

Smok
#1071925
I bought a green alien and it lasted a week.Sent the whole thing in to be replaced and after 2 months i got a crappy blue tank only.
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Smok - Contacted customer service with no help

Smok
#1070068
2.0
Details
Have a smok alien 220. Screen went black. Contacted support 3 times with no answer. 2 emails to support 1 to manager . Won't support smok anymore
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Smok - Worst customer service.

Smok
#1054773
1.3
Details
They have the worst email response ever. It takes weeks to get a response, if they send one at all. They clearly don't even read the whole email, then you have to wait 3 more weeks to hear back when you try to clarify. Aaarrrggh!!!!
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Smok - No answer 2 weeks after complaint made

Smok
#1039855
I made a complaint 2 weeks ago regarding my broken smok. They have not responded even after sending an additional 2 emails. Poor Customer service.
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Smok Vape Kit Review

Smok
#1028009
1.0
Details
Bought a smok gx350 and it keeps going up to 350 watts by itself and switching off
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