Brett M Vrh

Worst Service I've Ever Experienced

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I've sent 4 emails and I haven't gotten a response yet. Here I thought ordering from the manufacturer would make everything run smoothly, but clearly it doesn't.

I placed Order on 2019.02.04. Nothing told me about the Chinese New Year delay until after I had place my order which already ticked me off. they allegedly went back to work on the 12th and here I am on the 19th (now the 23rd) and DHL still does't have my shipment (they messed up and linked DHL instead of the actual shipper Fedex)! I paid a ridiculous amount of money for shipping such a small package ($16) and it still isn't shipped 7 days after they went back to work!

Clearly they don't work or I would have my product by now. Clearly the good Smok reputation was *** I have already contacted paypal regarding my essentially stolen money. I guess that's what I get from ordering from Smok a bunch of lying thieves. After weeks of silence they emailed me and said would a coupon make me feel better.

A coupon???

really?! bunch of THIEVES!

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Cons:
  • Awful customer service
Reason of review:
Poor customer service

Preferred solution: Price reduction

Kimberlyn Yxj
map-marker Apex, North Carolina

My vape blow up caught on fire

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Got my vape pen price baby exploded only after a month of having it. Please reach outt regarding this issue.
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Reason of review:
Damaged or defective
Kylo Wfx
map-marker Cleveland, Ohio

Bad product

My nord by smok keeps leaking and everytime i have it by my phone using the 0.6 coil it automatically starts hitting sometimes with the 1.04 coil as well and dies really fast
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Tesla Fns
map-marker San Diego, California

My Smok broke won’t light up and Was burning pods really fast

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It just stopped working all of a sudden and before it stopped working it tasted super burnt
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Reason of review:
Damaged or defective
Abaigeal Xmm
map-marker Lake Havasu City, Arizona

Just don’t bye novo waiste of money and make sure u have proof u bought it to just in case it stops charging for no reason

It says it is charging but will not hit And it will charge then stop charging out of no where and I bought another one and it’s doing the exact same thing so I’m just curious on why it’s keeps happening when I’m not even dropping neither one
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Reason of review:
Bad quality
macy b Nxu

$14 shipping two weeks delayed

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i payed extra for faster shipping and if it had gotten at that max day it would’ve been here a week ago and it just got rescheduled for next week. want a refund
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Anonymous

Over priced and incomplete units

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I called for information regarding a product. Though the rep was very professional knowing the information he gave and how the product i wanted to get doesnt complete for the prices i jave decided to discontinue looking for a smok product but will look for other companies products from here on out.
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Reason of review:
Pricing issue
Maria f Kbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

V2 A1 A2 And A3 coils

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SMOK - V2 A1 A2 And A3 coils
They are not printed correctly very miss leading what is correct
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Pros:
  • Color dispay
Cons:
  • Miss printed coils smok v2 a1 a2 and a3
Reason of review:
Not as described/ advertised
Raine Vbl
map-marker Pensacola, Florida

Mode quit working and made batteries blew up

They couldnt help because the batteries exploded
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Ebert Vql
map-marker Lexington, Kentucky

Your product is trash and ruined a $400 coat

SMOK - Your product is trash and ruined a $400 coat
Your *** chinese *** was shipped to america where it has disappointed thousands of consumers. I read through your FAQ and have been vaping for years and your *** ranks still leak like a *** sieve. Kys.
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Reason of review:
Bad quality
1 comment
Margarite S

I had the same problem with my V8 Big Baby Tank. I fixed this by trimming the wire near the rubber seal on the coil.

Smok knows about this problem and I guess they are not gonna fix this. It is annoying to have to do this but it is a solution if you have coils that you want to use.

Anonymous
map-marker Fort Wayne, Indiana

Lack of patience

SMOK - Lack of patience
I hit my novo and it auto fired and I want a brand new one no charge
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Margarite S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Two orders wrong

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I ordered twice replacement bulbs for h-priv 2 tank and the sent me both times #3 and I needed #1. Now, I have 10 bulbs that I can't use.
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Reason of review:
Order processing issue

Preferred solution: exchange size #3 for size #1

Anonymous
map-marker Van Nuys, California

Smok Nord

I have a smok nord, recently my mesh coil became burnt, so I bought a new one. I bought a regular 1.4 coil and it didn't fit in my pod. Says nord on the coil and everything. Then I remembered I got an extra coil in my nord start up kit. However, that one also doesn't fit. The two coils sick out of the bottom rather than pushing in like the mesh 0.6 coil. Help!
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Vicky J Vpp

Disgusted

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2 vapes broke within 3 months. Sent Smok receipts and codes off box. 1 month and still await their reply. These cost £175 in total.
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Willis Obf

Manufacturer problem

The top of the mod came loose then the vape started to act up I just got it within this year I have a feeling it was a manufacturer issue. I took it to a vape store and they glued it shut to try and fix the problem but it did not work.
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