Anonymous
map-marker Anderson, Indiana

Need part

I still have not received my replacement glass tube I ordered and paid for should have here 4 days ago
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Jonus Mfu
map-marker Tidworth, England

Bought a vape on facebook and now don’t have a vape

Don’t know the password wounder how to hard restart it
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Anonymous
map-marker Miami, Florida

My smok nord will not fire. Less than 2 months old

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In the last 3 months we have purchased 4 of the smok without coils and 1 that takes a coil and ALL of them are broken!!! I got on this site to hopefully have one of them replaced only to read that you have to have kept up with the ORIGINAL receipt AND pay for our own shipping plus pray thet you don’t try and blame us the customer that keeps you in business for your product failing!! This is not cool considering if it wasn’t for us you wouldn’t be in business in the first place!!
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Collins Rbh
map-marker Wichita, Kansas

Bait and Switch Sales

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I purchased directly from smoktech.com store a "Mag 225W Right Handed Mod KIT". When scrolling down on the web page, it describes the KIT as having not only the MOD/Screwdriver/Charging Cable, but also, the TVF12 Tank, extra glass, rubber rings, two coils. I was only shipped the mod. After 47+ email with both order@***.com and support@***.com they refuse to correct their error. I offered: 1) Send me a return shipper, I will return the product and you refund my money. or 2) send me the balance of THE KIT I ordered and keep the $55 USD Purchase They offered a $20 coupon to cover shipping after I PURCHASE the tank, which was supposed to be part of my kit. https://store.smoktech.com/product/details/mag-kit-right-handed-edition-mod
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Reason of review:
Not as described/ advertised
Shavonte Zah

Of age, still unable to buy anything. No help from Smok at all. Not even gonna buy it now.

I'm 21 and they won't sell me nothing. There's close to 0 customer support from Smok. Not even gonna worry with them.
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Reason of review:
Poor customer service
Bethanny Nwt
map-marker Midlothian, Virginia

Annoyed

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I only buy smok products because you used to be the best. Now your vapes suck and i spent 50 dollars on the smok novo and 6 pods trying to get it to work. Im pissed. It doesnt stop firing unless i take the pod out but it barely even fires. I put a new pod in and it hits maybe 3 times before it just doesnt fire anymore. So i want a new one or my money back because this is ***
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Loss:
$50
Pros:
  • Used to be good now trash
Reason of review:
Damaged or defective

Preferred solution: Full refund

Heather C Pow

Smok broke after 2 months

I cannot inhale on the vape. I can only blow into the mouth piece and then vape comes out. You can hear it in there steaming and it gets hot and burns my lips, I have had this only 3 months. I went to another site and got offered 10% off my next purchase. that just covers the taxes. That was poor customer service. Im not buying another one for it break on me again in just 3 months. The product doesn't appear to be the quality promoted . PLease let me know how I can either fix this product or what you can do for me........ a very dissatisfied customer.
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Loss:
$40
Cons:
  • Quality of vape
  • Nobody will help me
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

Vape pen gone wrong

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Battery just stopped working went to store where purchased 2 days out of warranty.
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Rosy Tkz
map-marker Kenton, Ohio

My smok gx350 is will not power on

My smok gx350 is will not power on at all has all 4 brand new battery in it n still will not come on
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Cons:
  • That its leaking
Anonymous

Rude and poor customer service

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Bought 2 tanks via their store, got email saying my shipping address wasn't detailed enough, replied back with an alternate, got another email saying address wasn't detailed. emailed them again to get the same response - check this out: OK, I have informed our DHL. ________________________________________ Kind regards Customer Service Team From: Me Date: 2019-06-19 17:58 To: order@***.com Subject: Re: Re: [SMOK] Notification Message Again I supply my address - address deleted for privacy ________________________________________ From: order@***.com Sent: Wednesday, June 19, 2019 7:38:58 PM To: Me Subject: Re: Re: [SMOK] Notification Message Please reply me through this email ________________________________________ Kind regards Customer Service Team From: Me Date: 2019-06-19 17:29 To: order@***.com Subject: Re: RE: [SMOK] Notification Message I've given you two already! ________________________________________ From: order@***.com Sent: Wednesday, June 19, 2019 7:21:13 PM To: Me Subject: Re: RE: [SMOK] Notification Message Your receiver address. ________________________________________ Kind regards Customer Service Team From: Me Date: 2019-06-19 16:29 To: order@***.com Subject: RE: RE: [SMOK] Notification Message Which detailed address? I’ve given you two that anyone else in this country can deliver to. From: order@***.com Sent: Wednesday, 19 June 2019 12:22 PM To: Me Subject: Re: RE: [SMOK] Notification Message The address you left is not detailed enough. Can you reply me your detailed address?
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Pros:
  • Sexy website
Cons:
  • Crap customer service
Anonymous
map-marker Halifax, Nova Scotia

Novo smoke won't charge

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My smoke novo has stopped charging once again except this time the gentleman at The vape shop cannot fix it .
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Eldean Nai
map-marker Kingston, Ontario

Nord issue

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SMOK - Nord issue
i had *** in my nord mouth piece and she didnt think i was being truthful but nevertheless i did and now i have stinky coil breath.
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Loss:
$11
Pros:
  • Before stinky coil breath
  • Balsamic
Cons:
  • Stinky coil breath
  • Guam
Reason of review:
i have stinky coil breath :( not good, sos, dubstep

Preferred solution: less stinky coil breath, *** u, also a copy of skrillex (or marshmellow im not picky) :/ :3

Anonymous
map-marker Evansville, Indiana

I haven’t got my tracking number

I asked before and they said I would get it but never got it
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Marla H Jsk

Battery Not Charging

To Whom It May Concern, I have purchased 2 of your Smok Novo’s in less than 2 weeks. My problem is with charging them. The charge cord is not working or the batteries will not hold a charge after a short amount of time. Feeling Ripped Off! Sincerely, Marla Hanes Corpus Christi, Texas
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Loss:
$100
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Danielle L Ecf
map-marker Lincoln, England

Absolutely awful

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Smok do not care about customers or customer service. I will never buy from them again
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Loss:
$30
Pros:
  • Vape til it leaked
Reason of review:
Poor customer service

Preferred solution: Full refund

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