Kimberly D Npb

Unknown

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Updated by user Jan 04, 2020

Still waiting for my order. It’s been over 2 months now.

I did get a tracking number and when I looked it up it said that it was delivered. Wrong! DHL has now screwed me.

Contacted customer service and sure enough they delivered it, just not to me. They said they would get back to me 2 days ago and I’m STILL waiting.

Original review Dec 05, 2019
They took my order, and my money, and gave me an order number and that's it. It's been over 2 weeks and I have heard nothing from them. I have had the hardest time trying to get ahold of them as well. Was sent to a bad website that was suppose to accept e-mails, but every message I sent came back as a bad website. Still don't know what to do. Extremely frustrating!
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Pros:
  • Good product
Cons:
  • Took my money and did not ship me anything
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Janaria Dcb
map-marker Cadron, Arkansas

Nord messes up

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SMOK - Nord messes up
It hit by itself so I removed the pod. The battery hasn’t blinked or turned on since.
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Loss:
$50
Pros:
  • Used to be good now trash
  • Appearence and color
  • Vape til it leaked
Cons:
  • Quality of the product
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Winston Salem, North Carolina

For not customer to buy them

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It want turn on I need a replacement or mine money back
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Edna Gtu

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Verified Reviewer

Do not buy this ptiduct as it leaks

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Rmp 40 coils and vape leak consistently
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Loss:
$50
Pros:
  • I like all the starter kits
Cons:
  • Customer service
  • Quality of vape
Reason of review:
Return, Exchange or Cancellation Policy
Kendahl Ook
map-marker Omaha, Nebraska

Issues purchasing your products

Im way over 21 years old and your website is not allowing me to order your product and dont want to order elsewhere so I know Im not getting a counterfeit product this is bs what do I got to do to be able to place my order broke my vape and need a new one ASAP I have sent email to smok support and have gotten no response back can someone please respond back that can help me place my order I can send proof of my age this is bs and u are loosing business with the worthless age verification system u currently have and should change it
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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

Where is my order

My Order number is 1-3A 7-750-A807 D Its been since January 6 can you please tell me where my order is in Wynnewood
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Mikal Aoe

Bad quality control unfortunatelly

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SMOK RPM 40 Buzz while taking a hit. It is not that loud, but I can clearly hear it while vaping. It's nice device, just seems that it needs better quality control.
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Desi Lfr

Vape won’t turn on

SMOK - Vape won’t turn on
I went to use my vape a day after I had charged it and it will not turn on
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Loss:
$40
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Exchange damaged product for a new one

Anonymous
map-marker Bethpage, New York

Do not order from them

Told Fedex to bill me for customs tax
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Anonymous
map-marker Santa Rosa, California

Warranty

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My trinity alpha kit is leaking. I absolutely love the vape but for awhile now it leaks on the inside where the tank sits and also on the outside of the battery. I should have contacted your team sooner, I hope my warranty still stands.
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Kemisha Zvd

Issue with qbox

keep saying ohms too high. low battery when the batteries not low. and it's saying there's no atomizer when there is its. giving me a lot of issues a lot of times I can't even use it. because of what I just explained.
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Johannah Zrc

Rpm 40 making buzzing sound

Closed on weekends, try again Monday
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Reason of review:
Bad quality
1 comment
Mikal Aoe

Mine new one is making that buzz noise while taking a vape too. Any solutions or just get used to it?

Aiman Qut

Devices break. Company doesn't stand behind there product.

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I purchased several of the smoke brand devices. They have all broke and I seem to have no recourse. I will no longer purchase this brand!
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Loss:
$90
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Suleiman Bvy
map-marker Olathe, Kansas

Nord problem

when im holding down the button it lights up like normal but wont hit
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Collins Rbh

Bait and Switch Sales

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SMOK - Bait and Switch Sales
I ordered: MAG KIT RIGHT HANDED EDITION MOD from: https://store.smoktech.com/product/details/mag-kit-right-handed-edition-mod and received only the MOD. Not the KIT. I have 47+ emails requesting they correct their order error. They refuse to.
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Loss:
$55
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

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