Daphne M Mww

Need Discount

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Well I just signed up for smok. Com with the new sign up with my email I was supposed to receive 10% off I clicked on my purchases and when I got to check out I noticed the only option was PayPal I wanted to change it to Visa so I went back and tried to change it it made me redo the whole purchase over and the 10% off with no longer available I would like to get my 10% off because I am a new customer online signed up and made an account my email is mccalldaphne@***.com
View full review
Pros:
  • Comfortable
Cons:
  • It leaks at air flow base

Preferred solution: Price reduction

Terrill S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Ripped off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
SMOK - Ripped off
SMOK - Ripped off - Image 2
Well just purchased a new module the mag p3,,,shock proof and waterproof,straight bs my screen busted while a cat knocked it over on the coffee table.so called them there warranty doesnt cover the glass I would even pay but there so full of it ..go figure a foreign company that doesnt validate there warranty.so my advice is to not do any business with these crooks
View full review
Loss:
$90
Pros:
  • I love the product
Cons:
  • Did not stand behind there product or warranty

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy it

Anonymous
map-marker Avon, Ohio

Leaking juice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Warranty company expressed they cant help and to purchase new pods. I just bought this product two days ago. I feel like putting it in the garbage and leaving a bad review. However I want to be resilient. I want this to work.
View full review

User's recommendation: Don’t buy this product if you want the hassle of leaking expensive vape juice all over the place

Deanna D Icn

No answer 4 times and no battery in kit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No answer after calling 4 times and no battery in kit
View full review
Pros:
  • Very affordable
  • I have loved them in the past
  • Magnum mod

Preferred solution: Let the company propose a solution

Anonymous
map-marker Princeton, West Virginia

Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had contacted Smok after not hearing from them for 15 days. I finally decided to contact them via phone. Excellent customer service when I call but emailing, not so much.
View full review

User's recommendation: I wouldn't email them if you need to contact them. Call them directly.

1 comment
Guest

So what did they tell you? Did you got your order delivered yet? Or did you got a refund?

Anonymous
map-marker Dothan, Alabama

My vape stoped working

I am through buying smok Vape from y'all Iowa deal with other companies and I will have it on YouTube for everybody else also because y'all do not hold up to y'all agreement y'all do not fix the devices and send them back like they supposed to be they tear up easy they're not sturdy I'm at 5:37 and 1/2 a McLendon Avenue Andalusia Alabama 36420 my number is 334-208 **** I have bought several Vapes from your company mods and have yet to find one that is good I have wasted a lot of money on y'all and y'all treat me like this won't fix my vapor I had to send my vapor to y'all like several times several different Vapors to get fixed and they are still tore up are tore up why don't y'all do the right thing and send me one that actually works do I have on file what kind I have
View full review

User's recommendation: Don't buy smog because they are not built to last this is how they make their money

Anonymous
map-marker Altrincham, England

Smok trinity alpha vape problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
hey i have had 3 smok trinity alpha in the last 6 months with 2 off them stop working its the best vape i have ever had but within 2 months off my first one it would just flash 4 times and not let you vape no help from the place i braught it from so that just got chucked in my draw and i had braught another 2 so can vape 1 charge 1 but then today the 2nd vape has done the same as the first one i have looked into it and its saying somethin like short circuit ovously with it bein an electrical am i still under warenty with these and can you point me in the right direction please to get this sorted thank you
View full review

User's recommendation: Nice vape but only last 3 months then short circuits

Anonymous
map-marker Carrollton, Texas

Bought a MAG P3 in June now it doesn't come on

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is still not working and not very pleased with it now spend that kind of money and after a month it stops working that aint worth a crap then you call and they want to give you a round around that is not very good at all now
View full review

User's recommendation: Think hard before you purchase

Amanda M Ajx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Prairie, Texas

Faulty product

My Smok mag 225 that I have only had 2 months caught fire. I put in a claim with smok and still haven't heard anything back.
View full review

User's recommendation: Don't buy this product

Marlene J Avo

Want to purchase new vape pipes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 07, 2020

They wont answer the phone they hang upon you.

Original review Sep 07, 2020
want to purchase new vape pipes they have made it almost impossable to do this and cant reach any one help me to get then to call me 559-765-****
View full review
Pros:
  • Good battery life
  • Great devices
Cons:
  • Customer service ignored multiple emails
  • Non-existent customer service

Preferred solution: Let the company propose a solution

Starr M Pec
map-marker Aurora, Indiana

My Vape stopped working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No one answered the phone and then it said they couldnt and it hung up on me three times really bad service
View full review
Loss:
$130
Pros:
  • Good hits
Cons:
  • No support after sale

Preferred solution: Full refund

User's recommendation: Don’t try to get out to anybody you won’t never get anyone to answer

Elixir
map-marker Tucson, Arizona

Hatred

My ears have never been more clogged or filled with wax, nor have I ever been more upset, mad, homocidal, angry and disgusted at anything more than this product. The fluids inside of the e juice ruin my ears, fill them with wax and I don't even smoke. Plus I've got multiple burns on my face and seen many many many many of my electronics go to *** from the vapor that comes from these disgusting tools. On top of that, the manufacturing process is worse than making a car in which nothing is recycled or labeled as such and or the same as earlier the process of making such a device is ruining the environment.
View full review
Darian W Hpn

Dissatisfied with customer service

I needed to cancel an order so i emailed order@***.com and received no reply, so i called their support number and the representative told me to reach them through email. After i told the representative i already did that, she reiterated that i should reach them though email.
View full review
Loss:
$72
Pros:
  • Great device
Cons:
  • No contact

Preferred solution: Full refund

User's recommendation: buy your smoktech vapes anywhere but smoktech

Anonymous

Hello! My Smok Nord has terrible connection issues.

Hello! My Smok Nord has terrible connection issues.
Hello! My Smok Nord has terrible connection issues. - Image 2
The atomizer for my Nord forces itself upwards, it doesn’t say pressed down unless I force it to which I know isn’t what it’s supposed to do. My friend who vapes often says it’s a magnetic issue. Is there anyway you guys can send me a new one? I spent a lot for this and got extra coils just for it not to work. Please and thank you.
View full review
Loss:
$40
Pros:
  • Great device
Cons:
  • Gapaham
  • Stupidity and ineptness of the flunkies working there

Preferred solution: Let the company propose a solution

Anonymous
map-marker Portland, Oregon

Product faulty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
SMOK - Product faulty
SMOK - Product faulty - Image 2
The screen turned black and bottom battery holder for the mag fell apart and I've tried to figure out the *** do and I've gotten nothing I was hoping to replace it and I don't think that's happening so please tell me where to go to get a new one nobody has the black prism drop mag in stock and I order a bunch of stuff and I don't have a mod for it please tell me what I can do that would be great its been over a month and still haven't gotten any help
View full review
1 comment
Guest

Ha ha good for you that’s what you get for buying a mag ***

  • 1
  • ...
  • 21
  • 22
  • 23
  • 24
  • 25
  • ...
  • 56