filters
state:
Show
city:
Show
category:
Show
product:
Show
I have sent approx several emails to smok my mod Alien worked for 4 weeks shop told me to return to smok them selves so i did costing me £15 as i live in uk I bought battery and charger and also baby beast total loss £135 really pixxed off I have 3 emails addresses for...
Read more
1.0
Peterlee, England
#1095254
Reply to reviews
Hi I had bought a smok alien kit in july somewhere towards the mid of the month and before the ending of july I faced an issue with the mod as the place where the tank is supposed to get screwed got free and the mod failed to read the coil so I went back to the vendor...
Read more
1.0
I didn't like
  • Smoks customer service
  • Missing a coil in the bix
  • No response
#1093782
Reply to reviews
I purchased a Smok Alien 220w and within 2 weeks, the paint was chipping off in chunks. The paint is so garbage that it literally chips with the swipe of a thumb. I first contacted Mad Vapes, who told me that they cannot do anything about it since it is not a technical...
Read more
1.0
I didn't like
  • Smoks customer service
#1088358
Reply to reviews

2 different smok units - both failed

Smok
#1084036
1.0
Details
Osub 40 failed in 30 days and osub 80 failed in 14 days. Both due to bad electrical design. Switched merchant and manufacturer. Both working fine. Smok customer service is an oxymoron.
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty

Smok - Rubish

Smok
#1075848
1.0
Details
Myself and my son bought smok alien in march both were broke by april just went dead lost reciepts so shop wouldnt change them 140 pound down tte drain absolute rubbish
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Smok - I was just given the run around on who to call and send back

Smok
#1074646
They told me i had to go through all kindz of stuff that could taks a while shipping t bem bCk
Comment
Show

Smok - Ripped off

Smok
#1071925
I bought a green alien and it lasted a week.Sent the whole thing in to be replaced and after 2 months i got a crappy blue tank only.
Comment
Show
I spent a decent amount of money on one of their kits and it was great when it worked, but after it stopped (within the warranty period), I couldn't get a reply/response from 3 emails to 'support', 1 email to their warranty center, 1 email to their "manager", 2 website...
Read more
2.3
#1085317
Reply to reviews
Smok is weak!!!!! I bought the smok alien 220 watt with a tfv8 tank. 2 months in I notice its getting hot a lot (normal use) where the tank meets the mod. Next thing you know the thread connector comes out of the mod practically glued to the tank (still havent...
Read more
1.1
#1058184
Reply to reviews
Arrived at the london vape jam 3 today. Headed straight for the smok vendor. I have spent an aboslute fortune on smok products. And the welcome and service i received from the smok reps was absolutely descusting. I will never use a smok product ever again. Video of me...
Read more
Anonymous
Anonymous

What was so horrible that you will destroy your stuff ? What did or didn't the reps do that makes you think the service was "descusting" ? Seriously - are you one of those Vap...

#1031774
Reply to reviews
Roughly two weeks ago I purchased an alien mod from my local vape shop. I immediately had an issue with it. I took my smok tank in and had it rebuilt and it actually function for about 3 days. It started doing the same thing that it was doing to begin with, giving a...
Read more
1.0
#1028204
Reply to reviews
I bought a box of coils from my local vape store and the coils have a ring around them keeping them from screwing in to my tfv8 my vapestore said I had to send them back to smok. Is there something smok can do? If not I will never spend money on smok products and won't...
Read more
1.8
#1026940
Reply to reviews
I've had nothing but misfortune with Smok, period. First of all, the products aren't great or anything to boast about. Don't get me wrong, when you first get a product, it works fine and you're super excited about it. I give it 30 days (at most) for it to be completely...
Read more
1.3
#1007978
Reply to reviews

Contact Smok

Headquarters Address:
130 Oak Park Dr. Suite A
Mooresville, North Carolina 28115
United States
Phone:
(704) 696-8900
More

I bought this overpriced tank thinking it would be worth it but all the juice leaks out and they have numerous recalls on their coils. Do not buy Smok's products, they don't even work half the time. I contacted customer service and they refuse to give me a refund so...
Read more
1.4
I didn't like
  • Customer service didnt seem concerned at all
#971206
Reply to reviews