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I’ve owned the Alien Kit and the Procolor Kit. Smok makes a flashy product that is designed to break fast! The Alien lasted two months, and the Procolor lasted two weeks. When I told them about this, they literally told me it isn’t their problem and refused to help me...
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Anonymous
Rennie

You have failed Complaining 101.Not until the last sentence did you state the nature of the allegedly poor product.Why do you pay money to inflict harm upon yourself ?

1.0
I liked
  • Appearance of procolor kit until it failed
I didn't like
  • Quality of the product
  • Told me it wasnt their problem
  • No contact
#1129147
Reply to reviews
So after a month an a half of barely ever using the Alien I get the dreaded spinning atomizer. It does not see the tank and says Ohms too low. The 510 pin is not flush with the mod. It is only serviced by one company in the U.S.,and that is madvapes.com. Now I never...
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Anonymous
James

Same thing happened to me. I went back to the vape store that I got it from and told them I was sending it in for warrenty and he was able to print me off another recipt

1.0
I didn't like
  • No response
  • Customer service
  • Failed unit
#1114738
Reply to reviews
Never buy a smok product again
Never buy a smok product again
Never buy a smok product again
bad enough i bought the alien and had paint problems, so I buy a T Priv love the feel and weight of it it's hefty feels built well, until i get leaking down the side of the mod and with the slits for the lights to shine through the ejuice gets into those slots and into...
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2.2
I liked
  • Like the al85 baby alien so far no problems
I didn't like
  • Customer service
#1112620
Reply to reviews

Smok - They wont answer

Smok
#1130689
Im just trying to cancel my order
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Smok - Replacement glass

Smok
#1125938
Tried 4 different replacement glasses on the tfv12 and they were all too small... juice always leaked.
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No Response Don't Buy Smok Products!!!

Smok
#1122544
1.0
Details
I bought a Smok TV4F Tank and immediately started leaking. Tried replacing seals etc. Emailed customer service 3 times and not one response!!!! Smok sucks and I'm pissed off.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Smok - No answer

Smok
#1119847
3.3
Details
Smok alien died. Used properly, verified at Wild Bill's smoke shop, unit malfunction, will not come on. Need to ship back to manufacture for repairs or replacement. Have receipt and warranty card. Any help, to help me resolve this issue is appreciated. Thank you!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I bought a G320 from a retailer. Stopped working, so I took it back but was informed by the flunkie behind the counter that all sales were final. I haggled with the owner but he was clueless. I loved the product so I bought another one knowing I could sent the...
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2.3
I liked
  • Second g320 i purchased thought id get a quick replacement
  • Selection
  • G320 until it failed
I didn't like
  • No response
  • Failed unit
  • No contact
#1110582
Reply to reviews
I purchased a smok called an AL85. I was very impressed with the product.... Until one day, about a 6 weeks later it quit working. Looked online for days trying to figure out what was wrong, watched videos, took it back to the place i bought it (who told me i had to...
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#1110466
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I have sent approx several emails to smok my mod Alien worked for 4 weeks shop told me to return to smok them selves so i did costing me £15 as i live in uk I bought battery and charger and also baby beast total loss £135 really pixxed off I have 3 emails addresses for...
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1.0
Peterlee, England
#1095254
Reply to reviews
Hi I had bought a smok alien kit in july somewhere towards the mid of the month and before the ending of july I faced an issue with the mod as the place where the tank is supposed to get screwed got free and the mod failed to read the coil so I went back to the vendor...
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Anonymous
Tim

I had the same exact problem! I bought my smok alien 220w in june and in july the threads for the tank broke off the mod so it would not read the coil. I sent it in to the war...

1.0
I didn't like
  • Smoks customer service
  • No response
  • Missing a coil in the bix
#1093782
Reply to reviews
I purchased a Smok Alien 220w and within 2 weeks, the paint was chipping off in chunks. The paint is so garbage that it literally chips with the swipe of a thumb. I first contacted Mad Vapes, who told me that they cannot do anything about it since it is not a technical...
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1.0
I didn't like
  • Smoks customer service
#1088358
Reply to reviews
I spent a decent amount of money on one of their kits and it was great when it worked, but after it stopped (within the warranty period), I couldn't get a reply/response from 3 emails to 'support', 1 email to their warranty center, 1 email to their "manager", 2 website...
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2.3
#1085317
Reply to reviews
Smok is weak!!!!! I bought the smok alien 220 watt with a tfv8 tank. 2 months in I notice its getting hot a lot (normal use) where the tank meets the mod. Next thing you know the thread connector comes out of the mod practically glued to the tank (still havent...
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1.1
#1058184
Reply to reviews